Shipping policy

Shipping Policy

Last updated: October 11, 2026

Thank you for shopping with DESKOZE. This policy explains how and when your order will be processed, shipped and delivered. If you have any questions after reading it, our team is happy to help. You'll find our contact details at the bottom of this page.

Shipping Destinations

We currently ship to addresses within the United States only. This includes residential and business addresses in all 50 states. At this time we cannot deliver to P.O. Boxes, APO/FPO/DPO military addresses or freight forwarders.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays) after your order is placed and payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

During busy periods, such as promotional events and the holiday season, processing may take slightly longer. If we expect a significant delay, we will contact you by email.

Shipping Options & Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5–8 business days	FREE
Express Shipping	1–2 business days	$49.99

Delivery times are counted from the day your order ships, not the day it is placed. Total time to receive your order is the processing time plus the delivery time. All delivery times are estimates. Carrier delays, severe weather or other events outside our control can sometimes add a few days.

Free Standard Shipping applies to all products on every order, with no minimum purchase required.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package. Tracking information can take up to 24–48 hours to update after you receive this email.

If you haven't received your tracking details within 5 business days of placing your order, please contact us at contact@deskoze.com.

Multiple Packages

If your order contains several items, they may ship from different locations and arrive in separate packages on different days. You will receive tracking information for each package. You will never be charged extra shipping for a split shipment.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. If you notice a mistake, email us as soon as possible. We can update the address as long as your order has not yet shipped.

DESKOZE is not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error, we will contact you to arrange reshipment, and additional shipping costs may apply.

Lost, Delayed or Damaged Packages

Marked as delivered but not received: Please check with neighbors, building management and around your property, and wait 24 hours, as carriers sometimes mark packages as delivered early. If it still hasn't arrived, contact us within 7 days of the delivery date and we will open an investigation with the carrier.
Delayed in transit: If your tracking hasn't updated for more than 7 business days, contact us and we will follow up with the carrier on your behalf.
Damaged on arrival: If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a resolution as quickly as possible.

Customs, Duties & Taxes

Because we only ship within the United States, there are no customs fees or import duties on your order. Any applicable sales tax is calculated and shown at checkout.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We can usually accommodate requests made before your order has been processed and shipped. Once an order has shipped, it can no longer be cancelled, but it may be eligible for return under our Refund Policy.